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Terms of Service

Last updated: 10 November 2026

1. About these terms

These Terms of Service apply to the coaching and mentoring services provided by Lucy Goldenberg, an exempt dealer (Osek Patur) in Israel (the “Coach”), to the person who books, pays for and takes part in the sessions (the “Participant”).

The full service agreement is drawn up in Russian and Hebrew and is provided to the Participant before booking and payment. In case of any discrepancy, the Hebrew version of the agreement prevails. These terms are governed by the laws of the State of Israel.

2. Business details

• Name: Lucy Goldenberg, Osek Patur
• Address: 7 Be'er Ya'akov St., Jerusalem, Israel
• Phone / WhatsApp: +972-53-360-9418
• Email: luciegoldenberg334@gmail.com

3. Services

The services include coaching, mentoring and developmental support aimed at personal and professional growth, greater awareness, expanding possibilities and developing self-regulation skills. Sessions are held online. The duration and price of each service are listed on the website. Prices are in Israeli New Shekels (ILS); as an exempt dealer, the Coach does not charge VAT.

Services are provided only to persons aged 18 and over.

4. Coaching is not therapy or medical care

The Coach is not a psychologist, psychotherapist, psychiatrist or medical professional, and does not engage in clinical practice, diagnosis or treatment of any mental, emotional or medical condition. The services:

• are not psychological, psychotherapeutic or medical care;
• do not replace individual psychotherapy, psychiatric supervision or medical treatment;
• do not include diagnosis or medical recommendations.

The Participant is responsible for their own decisions, actions and the practical application of information received during sessions, except where expressly provided otherwise by law.

5. Acceptance and payment

The terms are accepted by booking a session, paying for the services, or sending a written electronic message that clearly expresses consent. Sessions are paid in advance through a secure payment page operated by Allpay. Card details are entered on the payment provider’s page and are never stored by the Coach. A digital receipt is issued for every payment.

6. Individual consultation

An individual consultation lasts 60 minutes and is held online, subject to advance payment.

Cancellation and refunds. In accordance with the Israeli Consumer Protection Law, 5741-1981, the Participant may cancel a consultation before it takes place within 14 days of entering into the agreement, provided the cancellation is made no later than two business days before the scheduled date, by written notice to the Coach (including WhatsApp or email). In that case the amount paid is refunded less 5% of the transaction amount or 100 ILS, whichever is lower, within 14 business days, using the same payment method.

Rescheduling, lateness and no-shows.

• A consultation may be rescheduled once, with notice no later than 24 hours before the scheduled time.
• Cancellation or rescheduling less than 24 hours before the scheduled time is treated as a consultation provided in full and is not refunded.
• Lateness does not extend the consultation and is counted against the Participant’s time.
• A no-show is treated as a consultation provided in full and is not refunded or compensated.
• The Coach may end a consultation at any time if the Participant takes part under the influence of psychoactive substances affecting their condition. Such a consultation is treated as provided in full and is not refunded, compensated or rescheduled.

7. Group program

The group program is a single structured course of eleven (11) online sessions of 2.5 hours each, held with a fixed group on dates and times agreed in advance. It includes theory, practical exercises and work in pairs under one methodology, and assumes participation in full. The price is set for the course as a whole, not for individual sessions, and is paid in advance and in full.

Cancellation and refunds. In accordance with the Israeli Consumer Protection Law, 5741-1981, the Participant may cancel participation before the program begins within 14 days of entering into the agreement, provided notice is given no later than two business days before the program start date, in writing (including WhatsApp or email). In that case the amount paid is refunded less 5% of the transaction amount or 100 ILS, whichever is lower, within 14 business days, using the same payment method. The program is considered to have begun on the date of the first session. After the program begins, the course fee is not refunded, except where expressly provided by law.

Sessions and attendance.

• If a session cannot take place for reasons attributable to the Coach, an alternative date is agreed between the parties.
• Participation is permitted only in a state that allows conscious and safe interaction. The Coach may end a Participant’s participation in a session and require them to leave immediately if they are under the influence of psychoactive substances affecting their condition or conduct.
• Missing a session, or having participation ended on these grounds, does not entitle the Participant to a refund or recalculation of the course fee.

Group chat and confidentiality. An online chat is created for the members of each group only. The Coach and up to three administrators responsible for organizational support may take part in it. The chat is used for organizational information, program materials and communication within the group process. All information shared in group sessions and in the group chat is confidential. Participants undertake not to disclose or distribute information about other Participants, the content of sessions or discussions to third parties, except where permitted by law.

8. Confidentiality

Information shared during sessions is confidential and is not disclosed to third parties, except where required by law. The Coach takes reasonable measures to protect the confidentiality of the process, but is not responsible for the acts or omissions of other participants, including their breach of confidentiality.

9. Intellectual property

All materials provided by the Coach as part of the services are the Coach’s intellectual property and are provided to the Participant for personal use only.

10. Contact

Questions about these terms: luciegoldenberg334@gmail.com or WhatsApp +972-53-360-9418.